Overview

We are dedicated to helping Hospitality entities in

AIMS AND OBJECTIVES

To encourage network of stakeholders in the industry
To achieve 100% total customer satisfaction in every event and project
To be a leading hospitality and catering consultants firm with an eye for detail and exemplary modern customer service satisfaction

OUR MISSION-The Company's goal is that of a multi-faceted success story. Our first responsibility is to the financial well-being of the company through constant high levels of customer service provision. We will meet this goal while trying to consider:

The effect of our food on the health and well being of our customers (and our staff)
The impact that our business practices and choices will have on the environment and community
The high quality of attitude, fairness, understanding generosity between management, staff, customers, and vendors
Awareness of all these factors and the responsible actions that result will give our efforts a sense of purpose and meaning beyond our basic financial goals.
To become the premier choice for Corporate and Government events
To become the premier choice for any tourist within and outside Zambia

Performance Enhancement/Operational Alignment
Interim/Asset Management/Receivership
Litigation Support/Dispute Resolution/Expert Testimony
Strategic Communications
Restructuring, Turnaround & Strategy Evaluation
IPO Advisory
Transaction Advisory Services, Acquisition & Due Diligence
Markets Advisory & Strategy Evaluation
Excursions and destination management

Che Joy Limited Hospitality Consultancy is reputable hospitality solutions generation and management entity with offices in the Tourist Capital of Zambia, Livingstone Town. The company was founded in , registered under the laws of Zambia and in conformity with the International regulatory statutes.

Operations Analysis & Consultation

Che Joy Hospitality Consulting offers professional assistance in every aspect of the hospitality industry. Some of the services we feature include:

Profit and Loss Analysis
With this service we analyze your profit and loss statement, highlight areas of concern to target and offer solutions to reducing costs and increasing profits in any and all areas. Once we've determined the problems, we will then help you with the solutions.

Marketing Analysis
With this program we assist you in determining the main and secondary markets for your property, and highlight ways to better reach and obtain these markets.

Human Resource Analysis
With this program we examine your human resource department, ensuring that all federal, state and local regulations are followed, ensure that all files are complete and accurate, conduct a local wage and benefits survey and verify that your interviewing and recruitment policies and procedures are effective.

Ask yourself the following questions:
+ Are you satisfied with your current bottom line profit?
+ Are you satisfied with each revenue-generating department?
+ Are you satisfied with the performance of your current management and staff employees?
+ Are you satisfied with your current success?

Market Research

Guest Surveys
Our market research department is more effective than other mainstream companies whose names you may recognize. Why...because our response ratio is higher. Whereas they achieve between 3 to 10% response on the number of guests surveyed, our return ranges between 35 to 40%. Each survey performed is specifically designed and your guests will no longer receive the same typical survey they respond to when buying a new car. Before each survey, management is asked what important information they want obtained, and your survey is constructed to highlight those areas of concern. Our consulting department also analyzes the data in a very user-friendly summation that highlights commonalities, as well as areas of improvement and areas of concern.

training

F&G has innovated the outsource training industry, as it has quality assurance, by offering training in modules on a regular basis, reducing the cost of training, and improving upon the efficiency of the service. By offering training in modules concentrating on various areas of the hotel's room division department or areas within the food and beverage department, hotels can now obtain professional help in training their various departments to become more guest focused, efficient and profitable. F&G offers its modular training in varying frequencies allowing hotels to concentrate their training dollars in the various areas based on the hotel's priority, and allowing the hotel to spread out its training costs as well as maintain a regular routine of on going training at the property.

quality assurance

The quality assurance division at Che Joy Hospitality Consulting offers 3 distinctly different quality assurance services.

Operational Analysis Quality Assurance Visits
Our full time consultants visit the property anonymously, and prepare the most in depth analysis of the property.

Group Sales Analysis Report
Our report focuses on how your sales staff performance compared to that of your competitors' sales staff. We conclude whose performance would have obtained the business and why. The report also includes where your strengths and weaknesses in the process lay so the potential revenue will not be lost in the future. .

Reservations Monitoring and Analysis Program
With this program, we monitor the effectiveness of your reservation staff in processing reservations that come to your hotel's reservation department. We randomly make reservations on different days and at different times of the day. The reservation agents' performance is audio recorded and the reservations process is evaluated, analyzed for strengths and weaknesses and furnished in a report. In addition, you will receive a report on what two of your competitors in the local market were quoting as their room rate on the same date the reservation was made. Our clients currently using this service have improved their occupancy percentages, increased the number of suites and higher priced room upgrades sold, increased the number of packages sold, and increased outlet and hotel incidental sales.